We want you to love your purchase. If you change your mind for any reason, we’re happy to accept a return on these terms:

• Full-price items can be returned for a refund, store credit or exchange.
• Sale items, and items bought during a promotional event, can be returned for store credit or exchange.
• Orders paid with Afterpay can be returned for store credit or exchange.
• Orders that used a discount code (other than our Welcome 10% offer) can be returned for store credit or exchange.
• Items bought in a flash sale, or marked “final sale – no returns or exchanges”, can’t be returned.
• Please return items within 14 days of receiving your order, with your original proof of purchase.
• Items need to be in perfect, original condition: unworn, unaltered, unwashed and with their tags attached. Take care that make-up doesn’t rub off when you try something on, as we can’t accept a return with make-up on it.
• For hygiene reasons, we can’t refund or exchange earrings, bodysuits or swimwear.
• Gift cards can’t be returned.

Store credit is valid for three years from the date it’s issued.

Original shipping charges aren’t refundable, and return postage is at your cost. Your parcel is your responsibility until it reaches us, and we can’t take responsibility for returns that go missing on the way, so we recommend a registered or tracked postal service.

To make a return, please email us with your order number. We’ll reply with next steps and the address to send your items to.

We aim to process returns every day, but please allow up to three business days.

We’ll email you as soon as your return has been processed.

We’re happy to swap your item for a different size, or for another piece of equal value. Exchanges depend on what’s in stock when your return arrives. If we can’t make the swap, we’ll be in touch by email or phone.

Store credit is valid for three years from the date it’s issued. It can’t be refunded or exchanged for cash.

We’re sorry if something has arrived faulty. Please email us your order number and photos of the fault, and we’ll work with you to put it right as soon as possible.

If you’d like to cancel or change an order, please email us as soon as you can. Orders that have already shipped can’t be cancelled.