Orders & Delivery



All orders are dispatched from Melbourne, Australia. We currently offer the following shipping options:


Shipping Option

Estimated Delivery


Australian standard shipping

2-5  business days


Australian Express shipping (Metro areas)

1-3 business days


Australian Express shipping (rural areas)

2-3 business days


International shipping

Up to 14 days


Click & Collect

During Store Hours




We aim to dispatch your order the next business day, Tuesday to Friday, from Melbourne. Orders placed after 4pm Saturday will not be posted until Tuesday morning due to our opening hours of Tuesday to Saturday 10-5.

Possible Delays:
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

You can track your order via our shipping confirmation email or from your online F L A T I R O N account. If you do not receive your tracking details, please email our team.

All international orders may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

F L A T I R O N reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

All orders are lovingly gift wrapped with tissue, a F L A T I R O N sticker and placed in a gift box or satchel.

If you wish to include a personal note, please email us immediately after placing your order.