You can find our flagship boutique at: 929 High Street, Armadale VIC 3143

Our opening hours are:
Monday: 11am to 3pm
Tuesday - Saturday: 10am to 5pm
Sunday (During daylight savings): 12pm to 4pm

Telephone: 0477 220 437

Every Tuesday and Wednesday, we offer private, one-on-one styling consultations. To make your appointment, please call 0477 220 437

The vast majority of our pieces are designed in Melbourne and made in Australia by our incredibly talented team of patternmakers, fabric suppliers and seamstresses. Our shoes are handcrafted in Italy. From first sketch to last stitch, we are passionate about how and where our collections are made.

Email us at support@theflatironlabel.com.au and we’ll get back to you as soon as we can.

You can find our privacy policy here and terms and conditions here.

Pre-orders are a unique way to shop our limited edition pieces prior to their release to ensure you don’t miss out on your size. The estimated arrival date for the item will be shown on the product page.

If you submit a pre-order, this is treated like an actual order and you will be charged for the item and shipping when placing the order. Your order will then be mailed out as soon as the shipment arrives with us.

For orders that contain a combination of in stock items and pre-order items, these will be shipped separately so you receive your in-stock item(s) straight away. Pre-order items will be shipped on the date advertised in the product description. No additional postage charges will be incurred in these circumstances.

Once you place your order, you will receive a confirmation email. You can also follow the progress of your order by logging into ‘My Account’.

As we pack and ship orders daily, we cannot guarantee change requests once an order has been placed. If you have any urgent changes, please email us as soon as possible at support@theflatironlabel.com.au

All prices are charged in AUD.

• Credit cards: we accept Visa, Mastercard and American Express.
• PayPal: PayPal Express is available to speed through the checkout.
• Store credit and gift cards: our gift cards and store-credit notes carry an individual code that you enter when completing the checkout. They may be used with promotions and combined with other payment methods.
• Afterpay: we offer an interest-free payment plan on all our Australian orders through Afterpay.

Absolutely! Call 0477 220 437 and we can take care of your payment over the phone.

Yes, you can use both a promo code and a gift card in the same order.

Gift cards and promo codes are case sensitive, so please check your caps lock is not on. If you’re still having trouble, please email us at support@theflatironlabel.com.au

The Flatiron Label gift cards are valid for 12 months from the date of purchase.

We are more than happy to extend your gift card or store credit if it is requested within four weeks of expiration. Please email us at support@theflatironlabel.com.au to request an expiry extension.

Afterpay is a third party, interest-free payment solution that allows you to purchase your items straight away without having to pay a lump sum. Automatic payments are taken every two weeks in four equal installments. For more information on Afterpay visit their website here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support directly at info@afterpay.com.

Simply shop as usual. At the checkout, select ‘Afterpay’ as your payment method.

Afterpay is only available to customers with an Australian billing address.

Like any other order, Afterpay orders are delivered within our standard shipping and processing timeframes. You can find out more here.

Afterpay orders can only be returned for a store credit. Unfortunately refunds cannot be issued with Afterpay, so please choose carefully.

Afterpay can be used in conjunction with one of our gift cards or store credit. At the checkout, select ‘Afterpay’ to pay the remainder of your order amount.

We aim to dispatch your order the next business day, Monday to Friday, from Melbourne.

We work hard to send every order out as soon as possible, but please allow 1-2 days for your order to be processed and dispatched during promotions and over the Christmas period.

All orders are dispatched from Melbourne, Australia. We currently offer the following shipping options:

Standard shipping is free for all Australian orders.

We offer a free Click & Collect service that allows you to order online and pick up your purchase from our Melbourne Flagship Boutique. Simply select ‘Click & Collect’ at checkout and we will email as you as soon as your order is ready.

We ship to all overseas countries. Our international shipping rate is AU $50.

All international orders may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. If an order is refused at customs because duties and taxes are unpaid, we may deduct any return costs from the amount we refund.

Within Australia we can ship to a PO Box or hotel. Unfortunately, if you’re shipping outside of Australia we cannot ship to PO Boxes or hotels.

Every order is lovingly wrapped in tissue, sealed with our sticker and placed in a gift box or satchel.

If you wish to include a personal note, please email us immediately after placing your order.

You can track your order via our shipping confirmation email or by logging into ‘My Account’.

Whilst we hope you love your purchase, we do have a returns policy in place if you’re not 100% happy. You can find out more here.

Yes, you can return a sale item within 14 days of receiving your online purchase for a store credit or exchange. You can find out more here.

Please email us with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please email us with your order number and style you’ve incorrectly received. Once we receive your request we will ensure your receive your original order.